Privacy Policy

1. Introduction and Scope

Welcome to irionthavexa's privacy policy. This document explains how we collect, use, store, and protect your personal information when you use our financial services platform. We're committed to maintaining the highest standards of data protection and transparency in all our operations.

This policy applies to all users of irionthavexa.sbs, including visitors, registered users, and anyone who interacts with our services. By using our platform, you acknowledge that you've read and understood this privacy policy.

2. Information We Collect

Personal Information

We collect various types of personal information to provide you with our financial services and educational content. This includes information you provide directly and information we collect automatically through your use of our platform.

• Contact details including name, email address, phone number, and postal address
• Account information such as username, password, and security preferences
• Financial information including payment details and transaction history
• Professional information such as employment status and experience level
• Communication records including support tickets and correspondence
• Identity verification documents when required for compliance purposes

Technical Information

Our systems automatically collect technical information to improve our services and ensure security. This data helps us understand how users interact with our platform and identify potential issues.

• IP addresses and device identifiers
• Browser type, version, and operating system information
• Website usage patterns and navigation paths
• Login times and session duration
• Error logs and system performance data

3. How We Use Your Information

Service Delivery

We use your personal information primarily to deliver our financial education services and maintain your account. This includes processing your transactions, providing customer support, and ensuring you receive the services you've requested.

Your information also helps us personalise your experience on our platform. We analyse your usage patterns to recommend relevant content and services that match your interests and skill level.

Communication and Updates

We use your contact information to send important updates about our services, changes to our terms, and educational content that may interest you. You can control the types of communications you receive through your account settings.

Legal and Compliance

As a financial services provider, we're required to maintain certain records and verify user identities. We use your information to comply with regulatory requirements, prevent fraud, and maintain the security of our platform.

4. Data Sharing and Third Parties

We work with carefully selected third-party partners to provide our services effectively. These relationships are governed by strict data protection agreements that ensure your information remains secure.

Service Providers

We share limited information with trusted service providers who help us operate our platform. These include payment processors, email service providers, and customer support tools. All partners are required to maintain the same high standards of data protection that we follow.

Legal Requirements

We may disclose your information when required by law, such as responding to court orders, regulatory investigations, or preventing fraud. We'll always notify you of such disclosures unless legally prohibited from doing so.

5. Your Rights and Choices

Under UK data protection laws, you have several important rights regarding your personal information. We're committed to helping you exercise these rights and will respond to all requests within the legally required timeframes.

Access and Portability

You have the right to request a copy of all personal information we hold about you. This includes the right to receive your data in a structured, commonly used format that allows you to transfer it to another service provider if desired.

Correction and Deletion

You can request corrections to any inaccurate personal information we hold. You also have the right to request deletion of your personal data, subject to certain legal and regulatory requirements that may require us to retain some information.

• Right to access your personal data
• Right to correct inaccurate information
• Right to delete your data (subject to legal requirements)
• Right to restrict processing in certain circumstances
• Right to object to processing for direct marketing
• Right to data portability

To exercise any of these rights, please contact us using the details provided at the end of this policy. We'll verify your identity and respond within 30 days of receiving your request.

6. Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our security framework includes both technical and organisational measures designed to safeguard your data.

Technical Safeguards

All data transmitted to and from our platform is encrypted using industry-standard SSL/TLS protocols. We use secure servers with regular security updates and maintain firewalls to protect against unauthorised access.

Your account is protected by secure login procedures, and we encourage you to use strong, unique passwords. We also offer two-factor authentication for additional security.

Organisational Measures

Access to personal data is restricted to authorised personnel who need it to perform their duties. All staff receive regular training on data protection requirements and are bound by confidentiality agreements.

We conduct regular security audits and maintain incident response procedures to quickly address any potential security issues. In the unlikely event of a data breach, we'll notify affected users and relevant authorities as required by law.

7. Data Retention

We retain your personal information only for as long as necessary to provide our services and meet our legal obligations. Different types of data have different retention periods based on regulatory requirements and business needs.

Retention Periods

Account information is retained for the duration of your relationship with us and for seven years after account closure to meet financial services regulations. Communication records are typically retained for three years, while technical logs are kept for up to two years.

When data is no longer needed, we securely delete or anonymise it according to our data retention schedule. You can request early deletion of your data, subject to our legal and regulatory obligations.

8. International Data Transfers

While we primarily process data within the UK, some of our service providers may be located in other countries. Any international transfers are conducted in accordance with UK data protection laws and include appropriate safeguards.

We use standard contractual clauses approved by the UK authorities and only work with providers who demonstrate adequate data protection standards. You can request details about specific international transfers by contacting us.

9. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalised content. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

Types of Cookies

We use essential cookies that are necessary for the website to function properly, performance cookies that help us understand usage patterns, and preference cookies that remember your settings and choices.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website and your user experience.

10. Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or business needs. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

We encourage you to review this policy regularly to stay informed about how we protect your information. The date of the last update is shown at the top of this policy.

Continued use of our services after policy updates constitutes acceptance of the revised terms. If you disagree with any changes, please contact us to discuss your concerns or consider closing your account.